Planning, design and implementation of the new website of SolveDirect Solutions, a BRAIN FORCE SOFTWARE GmbH company. The new website for SolveDirect is now online. The new-look site, created using the content management system (CMS) JART developed by checkpointmedia, has the advantage of Web 2.0 features and places emphasis firmly on service. Besides the planning and the new design - developed by checkpointmedia - particular attention was paid to achieving optimum customer friendliness and clarity in the presentation of individual products. The result - a modern look combined with the latest that web technology has to offer plus numerous new web tools - is there for all to see. The knowledge gained from the many usability tests carried out before the site went online and from a comprehensive planning process was factored in, as was the experience of an international company in the field of IT service management solutions.